PLEASE DO NOT ATTEND EITHER SURGERY UNLESS YOU HAVE CALLED US FIRST
Please see below for the steps the practice has taken due to the situation with Covid-19:
- All non-essential appointments have been cancelled, including private medical appointments
- We have closed our doors at both North Baddesley Surgery and Knightwood Surgery and instead have a doorbell for patients to ring to gain access if they have an appointment
- We are now triaging all appointments by telephone before anyone attends the surgery for an appointment. If you call us, please ensure we have the correct telephone and mobile contact details for you. If we are unable to contact you by telephone or text, we will have to cancel your appointment
- Where children are attending for an appointment, please limit the number of people attending to your child and one parent/guardian only
- We have temporarily turned off the ability to book appointments online. This is to prevent possible cases booking appointments without being screened first. All other aspects of Online Access (requesting prescriptions etc.) are still working
- We are issuing all prescriptions via EPS which is an electronic service where your prescription will be sent directly and securely to a pharmacy of your choice for collection. If you don’t already have a nominated pharmacy, please let us know your chosen pharmacy by noting this on your next prescription request
- Please use eConsult wherever possible for routine concerns
- We have also cancelled our drop in blood service that normally runs everyday between 1pm - 2.15pm
Support During the Covid-19 Outbreak
Please click here for links to further support and advice
Alert: Cervical screening text message scam
Public Health Screening have received reports of a possible scam where some women are receiving a text message, claiming to be from the call and recall service, to advise they are overdue for cervical screening. The message asks you to call a mobile number and provide personal details.
These messages are not from the NHS Cervical Screening Programme and so please do not contact the number provided.
The next phase of the Electronic Prescription Service (EPS) is being introduced at North Baddesley Surgery.
This will mean that most prescriptions will be signed and sent electronically.
If you already have a nominated pharmacy, your nomination will remain valid and your prescriptions will still be sent electronically to your chosen pharmacy. You can collection your medicine without having to hand in a paper prescription.
If you do not already have a nominated pharmacy, your prescription will also be sent electronically but you will receive a printed token which you can then take to a pharmacy of your choice. Tokens don't need a signature because the prescription will be signed electronically. Tokens will contain a barcode that will be scanned by the pharmacy to download your prescription form the secure NHS database.
The way you request your repeat prescriptions won't change.
You can change or cancel your nominated pharmacy at any time, just speak to the reception team at the surgery and this can be updated for your next prescription.
Electronic prescriptions are reliable, secure and confidential. Your electronic prescription will be seen by the same people in the GP practice, pharmacies and NHS prescription payment and fraud agencies that used to see your paper prescriptions. If you are on repeat prescriptions, dispensers will also see all of the items on your re-order slip.
Update to Practice Opening Times
Knightwood Surgery is going to be closed all day effective from Monday 30th March 2020 for the foreseeable future.
North Baddesley Surgery will now close at 6.30pm on Tuesdays, to match the opening hours of other weekdays.
Thank you for your understanding
We are now required to send all referrals with an up to date BMI. Therefore, if you are going to be referred, you may be asked to make an appointment with one of our Healthcare Assistants to have your height and weight recorded.
Use the Right Service Campaign
Over the last year, there has been a significant increase in the the number of people going to A&E at Southampton General Hospital. In order to relieve the pressure on the hospital, the Use the Right Service Campaign is encouraging people to use the service that is most suited to their needs.
For more information, visit the Use the Right Service website here
GP Patient Survey
The results for the 2019 GP Patient Survey have been published.
North Baddesley Surgery has received an overall score of 94%, meaning that 94% of respondents would describe their overall experience of the practice as good. This is in comparison to a local average score of 87% and a national average score of 83%.
If you would like to view the full results for North Baddesley Surgery, please visit the GP Patient Survey website at www.gp-patient.co.uk and search for North Baddesley Surgery.